We believe in the quality of our software and hardware products and are confident that they will meet your expectations. However, if for any reason you are not satisfied, you may request a refund within 7 days of activation of software or 7 days from hardware installation.
To initiate a refund, please contact our customer support team at info@chrilantech,com or whatsapp +260953029453 and provide the following information:
- •Reason for the refund request
- •Order number or proof of purchase
- •Account where Refund is to be made
- •Preferred Refund Method EFT/Mobile Money
Please note that hardware returns must be in their original packaging and in a resalable condition. The cost of return shipping will be the responsibility of the customer.
Refunds will be processed within 14 business days of receiving the request. The refund will be issued via EFT or Mobile Money.
This policy does not apply to any additional services or support purchased separately from the software or hardware product and we don’t offer refunds or credits on Labour Related Products already delivered.
We appreciate your business and strive to provide the best products and customer service. If you have any questions or concerns about our refund policy, please contact our customer support team.